BongoClick IT FAQ

Frequently Asked Questions – BongoClick IT & Computer

 

What services does BongoClick offer for IT and computer repair?
We also preform many types of Software repair and installation; Virus and malware removal. At BongoClick, we provide a comprehensive range of IT and computer repair services to keep your devices running smoothly. Our offerings include hardware diagnostics and repair, software troubleshooting, virus and malware removal, data recovery, network setup and optimization, and system upgrades. Whether you’re dealing with a slow computer, a cracked laptop screen, or complex network issues, our certified technicians are equipped to handle both personal and business IT needs with fast, reliable solutions. Visit https://bongoclick.com for a full list of services or to schedule an appointment.

How does BongoClick ensure quality and customer satisfaction?
We pride ourselves on delivering top-notch service with a customer-first approach. All repairs are performed by experienced professionals using high-quality parts and industry-standard tools. We offer a satisfaction guarantee, meaning if you’re not happy with the repair, we’ll work to make it right. Additionally, we provide clear pricing upfront with no hidden fees, and most repairs come with a warranty for added peace of mind. Our team is available for both on-site and remote support, ensuring convenience and flexibility for all our clients.

How can I get my device repaired, and what’s the turnaround time?
Getting your device repaired with BongoClick is simple. You can book an appointment through our website at https://bongoclick.com, call our support line, or visit our local service center. For urgent issues, we offer same-day diagnostics and repairs when possible. Turnaround times vary depending on the complexity of the issue, but most standard repairs, like screen replacements or software fixes, are completed within 24-48 hours. For data recovery or specialized repairs, we’ll provide a detailed timeline after assessing your device. Contact us today to get started!

Warranty Details for BongoClick IT & Computer Repair Services

BongoClick offers a warranty on most repair services to ensure customer confidence and satisfaction. The standard warranty period is 90 days from the date of service completion, covering both parts and labor for the specific repair performed. If the same issue reoccurs or the replaced part fails within this period due to defects or workmanship, we will repair or replace it at no additional cost, provided the device has not been subjected to misuse, physical damage, or unauthorized repairs. For certain services, such as data recovery or software troubleshooting, the warranty may be limited to the service outcome (e.g., successful data retrieval or software functionality at the time of service). 

 

Extended warranties may be available for specific repairs or premium service plans, ranging from 6 months to 1 year, depending on the service type and parts used. These details will be clearly outlined in your service agreement. To claim warranty service, customers must present their service receipt or order number, and the device will be evaluated by our technicians to confirm eligibility. Warranty claims can be initiated by contacting us via https://bongoclick.com, calling our support line, or visiting our service center.

Please note: Warranties do not cover new issues unrelated to the original repair, accidental damage, or problems caused by software updates or user modifications after the service. We recommend reviewing the warranty terms provided with your repair documentation for full details. If you have questions about your warranty or need assistance, our team is ready to help ensure a smooth resolution.