Louisiana Public Tag Agency PTA OTS Assistance

BongoClick IT has many years experience resolving Louisiana PTA internet repair . Louisiana Office of Motor Vehicles (OMV) Public Tag Agents today rely on computer systems. All daily operations, include vehicle registration, operators license, notary, title transfers and record management. These systems often involve complex client architectures and older connections, making them a problem to various technical issues. BongoClick supports Louisiana PTA’s throughout EBR East Baton Rouge & Lake Pontchartrain areas.

A common support issue involves data entry problems within Public Tag Agent offices. Tag agents today might encounter an error while trying to process a vehicle. It could be due to a broken file, a network connection issue, or a conflict with other software on the PC. In such cases, OTS support personnel would look at the problem, potentially by up the software, checking network connections, or update system drivers. Another example could be a server outage affecting multiple PTA offices. 

Common PTA Problems

PTA – Areas of Support Issues Highlighted are:

  • Content Navigator “Big Black Dot” & login problems
  • OTS PTA technical assistance with calls that are never close
  • Content Navigator & SharePoint issues
  • Cisco ASA 5505 & 5506 old & too expensive to administer
  • KM SYS – UTS Express app problems
  • IBM Power DMS Domain SSO login problems
  • Kofax document upload problems & speeds
  • Laser & Registration tag printer fails & hardware issues
  • Notary for printing & document mapping translations

Louisiana OMV PTA satellite office operations involve connections to an old computer for access and to update critical data. These connections are through a special router with a VPN tunnel for secure communication. Support issues can arise with the VPN tunnel connection, such as connection drops & slow performance. This could be caused by network speed, or VPN tunnel router problems. Computer support techs would need to diagnose the issue, potentially by logs, checking network traffic, or update client software. They might also need to work with network administrators to resolve any underlying network problems.

In addition to these examples, computer support for the Louisiana OMV PTA might also involve issues with hardware, such as printer, scanner, and barcode reader. This hardware is essential for daily operations, and any failure will disrupt the work. Support staff would need to identify hardware problems, potentially replace faulty components, update drivers, or load devices. They might also need to provide training to Public Tag agents on the proper use and maintenance of these devices.